Services & Expertise
Deep insights into my portfolio.
ServiceNow & Product Ownership
I offer deep expertise in the ServiceNow platform, specifically in the modules:
- Service Portfolio Management: Transparent definition and administration of business services.
- Service Request Management: Optimization of user interaction and fulfillment processes.
- Strategic Portfolio Management (SPM): Holistic management of projects, resources, and demands to maximize business value.
Business Process Management & Automation
Processes are the engine of your company. I ensure they run smoothly:
- Process Analysis & Optimization: Identification of weaknesses (e.g., using Process Mining approaches).
- Automation Solutions: Use of Power Platform (Power Automate, Power Apps) and ServiceNow to reduce manual effort.
- Implementation & Rollout: Support for BPM Tools (ADONIS, iGrafx, Signavio) and ensuring User Adoption.
IT & Management Consulting
- Consulting at the interface between business departments and IT.
- Creation of decision papers for C-Level Management.
- Project leadership for complex software introductions and migrations.
