Digital Processes
Reimagined.
I help companies transform complex IT challenges into efficient, scalable solutions. Specialized in ServiceNow and holistic process management.
Services & Expertise
Tailored solutions for your digitalization.
ServiceNow & Product Ownership
Deep expertise in the ServiceNow platform: Service Portfolio, Request Management & SPM.
Learn More →
BPM & Automation
Process analysis & optimization using Process Mining and automation (Power Platform, ServiceNow).
Learn More →
IT & Management Consulting
Consulting at the interface between business and IT. Project management & C-Level decision papers.
Learn More →Product Owner & Senior Process Specialist
As Product Owner for ServiceNow at noris network AG, I am responsible for the strategic direction and technical excellence of central service management processes. My focus is not only on administration but on the further development of digital portfolios.
With over 15 years of experience in IT and process consulting – including as a Team Lead for Business Process Management with measurable success (2M € savings potential through automation) – I know how to translate complex requirements into efficient, automated solutions.
Core Competencies
- Strategic Process Management: Aligning IT services with business goals.
- End-to-End Automation: From analysis (e.g. Lead-to-Cash) to technical implementation.
- Leadership: Technical and disciplinary leadership of expert teams.
Success Stories
Achievements that speak for themselves.
ServiceNow Transformation
Introduction and responsibility for Digital Portfolio Management and Service Request processes.
Efficiency Increase
Realization of 2M € annual savings potential through consistent process automation.
Digitalization
100% digitalization of all process documents in an object-based BPM suite.
Lead-to-Cash
Comprehensive analysis and optimization of the Lead-to-Cash process to leverage revenue potential.
Platforms
ServiceNow, Microsoft 365 (Power Platform)
BPM Tools
ADONIS, iGrafx, Signavio, BIC Design
Methods
BPMN 2.0, ITIL, Scrum/Agile